It is mostly found in rooms where large amounts of moisture are produced, such as kitchens and bathrooms, and in unheated rooms.

Common signs of damp and mould include; windows steaming up, mould growth on window frames and on walls (mostly external) and ceilings.

The council takes a proactive approach to dealing with reports of damp and mould in tenants’ homes and has established a new team dedicated to dealing with these issues quickly and effectively.

The dedicated Dampness Team will manage all reports of dampness or mould from when the concern is first reported, until the work is completed.

Dampness Technical Officers will work as part of a triage system, allowing the problem to be diagnosed and a decision made on the correct course of action required, ensuring either the necessary corrective guidance is given to the tenant, or the required remedial works are undertaken to deal with the issue.

These experienced trades operatives will ensure works are carried out quickly and efficiently, while causing as little disruption as possible. The council can also call on the expertise of our in-house Chartered Building Surveyors who have over 14 years experience in the field of dampness within domestic properties.

During home visits, leaflets containing useful information in relation to dampness and mould growth will be provided, along with information on how to care for your home and the environment.

Further information and advice is available from the council website. If you have concerns about damp or mould in your home, phone Housing Repairs on 0303 123 1010.

If you are finding it difficult to heat your home, there is help is available. To find out more, contact your local Housing Officer on 0303 123 1012.